The goxing shall never end. As the deadline now looms for civil rehabilitation claims, a crypto generation is going through a ritual.
It involves tearing up hair, getting some mild PTSD, and generally being very angry at the entire ludicrousness of a 19th century legal system that runs on paper.
“I’ve been trying for 3 years now to login to my account. But there is probably no customer support left,” so says an apparent goxer. Someone else has a happier story, at least as far as “happy” applies within the gox world. He/she says:
“They give you the option to reset your password if you forgot, which worked for me. But my address didn’t match so I was unable to complete the 2-Factor identification setup part. When I exited that page, I could no longer login using the new password I created.
BUT, the system let me reset my password again (and allowed me to use the exact same pw I’d just created minutes earlier btw)I called the support line in Japan and they told me to retry in 24 hours because I was possibly locked out of the system. PTSD.”
So lucky. Not only did he manage to reset the password, but he even got through to the support line. That was a month ago. We tried to call them today and it’s quite impossible.
Plus, this lucky PTSD-ed chap managed to reset his password by just entering his email address and so receiving a reset link through his email. Gox, however, must have realized this was far too convenient, so now they require an answer to a security question.
“There can only be one answer to my security question, but the system does not recognise that answer and I have now been temporarily banned from the system,” a goxer says.
Another one says they are sure they never entered a security question, with some of the complications possibly due to claims filed through Kraken.
As you may remember, after MT Gox filed for bankruptcy in 2014 due to a claimed hack of some one million bitcoin, 200,000 of which were then found, the initial plan was to go into civil rehabilitation. As in sort of keep running with the aim of just proportionally distributing the coins they have to their customers.
That was meant to go through Kraken, but then MT Gox filed for full bankruptcy. While that bankruptcy process has been on-goin, they’ve now become not only solvent in fiat terms, but all their customers/creditors are quite a bit in profit.
So they’re back to civil rehabilitation with the aim of just distributing the coins proportionally. Yet instead of just taking the bankruptcy claims and basically considering them as now civil rehabilitation claims, they’re asking everyone to file again.
The problem is there are now so many passwords and so many forms, and the events happened so long ago, many are completely lost. When they try to log in, they get this:
After one or two attempts, the above shows at the top. Met with it, one must wonder whether they initially filed back in 2015, whether the claim approved, whether they’ve perhaps done something wrong or whether maybe the trustee just doesn’t like them.
All of which might be excusable, but if the only thing at fault is too many attempts, it doesn’t actually tell you so. It is a “possible reason” and if it is that reason then try again in 24 hours. The next day, you’d probably be trying the same initial combinations, and then again maybe get locked out. So you don’t even know just what password has been taken into account and what password was maybe locked out.
Who on earth designed this stealth gox login is unclear, with plenty of fine loging templates that do a pretty good job of actually telling you that you have been locked out so that you don’t bother any further.
What’s more, gox has been hacked and hacked with most goxers standing “naked.” Gregory Maxwell, for example, the Bitcoin Core dev, had about 1,000 BTC on gox. Same for Roger Ver.
The gox databases have long been leaked, thus everyone probably entered a password they wouldn’t mind being made public and any answer to any security question would likewise be one they wouldn’t mind if shown to all. Thus no one remembers them, with the only non hacked thing here being their email address which should be sufficient to reset.
We’re however dealing with a 19th century legal system, so many now have to file paper claims after digitally filing them in 2015. Among many questions concerning four year old events, they have to answer the following:
That’s the password on the original MT Gox account before they went bankrupt. Obviously you can’t put stars here, so you have to actually write it down in plain letters/numbers – if you remember the password at all which most probably don’t.
Then you have to send it through the many postal workers who of course won’t open your mail, through to some admin at some office in Japan, through to many likewise admins, through perhaps even the court.
That’s in addition to some sort of official identification like your passport, and for good measure since you’re standing naked you might as well include a d**k pic as it would be less humiliating.
Then you have to cross your fingers and hope your very personal details – which they are famous for making public – actually make it to the blackhole known as MT Gox.
Apparently they’re meant to send an email to confirm the claim has been received, but one goxer says it’s been five weeks and he/she has received nothing.
Thankfully it appears now they’ve launched a contact email address some four years after they took over the possession of everyone’s coins.
And that email address is the irony of ironies, the ultimate doxing: firstname.lastname@example.org. Now that’s some PTSD. Hopefully they haven’t just hired back all the old gox support. Your money is safe. Gox will re-open soon. Two weeks.
Plus it seems the Japanese government now wants to steal some of the funds. According to a goxer, the “trustee” is planning to file himself for all the unclaimed claims and give those funds to the Japanese government for the awesome work their outdated legal system has performed so far in making sure it is all as inconvenient and as traumatic as possible.
Something which reflects terribly on Japan, a country we perceived as ahead in tech advancements with robots and so on. Yet they appear to have not even mastered basic 90s internet services.
They must have forgotten that at least five individuals departed this world thanks to gox. They must have also forgotten the torture they’ve put through the goxers and the wider crypto world. Now they still insist on making it as difficult as possible and on prolonging this mess as long as possible, driving people to re-live what they had just about forgotten for no reason as they have all the damned claims filed back in 2015.
Some good, however, will hopefully come out of it. Now that they’ve made it somewhat clear the legal system is almost fully broken, some goxers might take it upon themselves to disrupt the courts and the legal system, to force its digitization, and to bring it to this 21st century where trees are not for paper.
Plus thankfully this chapter will now soon close, but not before gox just keeps on goxing.